Investigate Your Credit Report

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Your Credit Report is Crucial

A credit report is something that contains your personal credit information and is important because of its financial implications. Your credit report is available to all lenders and will come into play when you want to borrow money, like for a line of credit or a mortgage, or when you apply for a new credit card.

The first step in fixing your credit score is investigating your credit report. Your credit score is an indicator of your financial health and is based on your history of money borrowing. It will affect whether lenders will lend you money, along with how much money you are lent and what interest rate you will be charged.

Since your credit report is crucial to your ability to borrow money when you need it, it is important for you to be aware of what it actually says. At Dana MacRae Licensed Insolvency Trustee, we recommend obtaining a copy of your personal credit information. Everyone is entitled to a copy of their credit report and Canadians can use one of two companies to get it: Equifax and Trans Union.

How to Get Your Credit Report

There are two ways you can obtain your credit report:

Simply visit the websites of either Equifax or Trans Union and follow the easy steps to purchase your report.

By Mail:
To receive a free physical copy of your credit report, you will need to mail or fax a request to Equifax or Trans Union. You will need to include photocopies of two pieces of government-issued identification (like a driver’s licence, health card, birth certificate or passport) that shows your current home address. If your address has recently changed and hasn’t been updated on your government-issued identification yet, you will need to include a piece of mail, like a bill or credit card statement. This document will need to visibly show the date of the statement, who the sender is, as well as your name, address and account number. Please note that you may blackout any transaction detail on your bill or statement as long as the other required information is clearly visible.

We recommend that you avoid using your social insurance number when requesting your credit report. This will help protect your privacy and reduce the potential for identity theft. You should also keep in mind that the information you provide is available to the credit reporting agency’s customers.

Please note that requesting your credit report is different than requesting your credit score at Equifax Credit Score which is different than the FICO Score. Requesting your credit report involves a charge to obtain it.

How to Request Your Credit Report

Equifax Canada
PO Box 190,
National Consumer Relations
Stn Jean-Talon Montreal, QC
H2S 2Z2
Tel: 1.800.465.7166
Fax: 514.355.8502

Trans Union
PO Box 338,
Hamilton, ON
L8L 7W2
Tel: 1.800.663.9980
Fax: 905.527.0401

Contact our office for more detailed information about this process and your situation.

Disputing Your Credit Report

If you investigate your credit report and believe the information is inaccurate, you can dispute it. Instructions to do so are included in the report and the credit bureau is required to review your dispute, as long as you give them all the requested materials they need to do so. If the credit bureau decides not to make any changes to your credit report, it will mark your file as in dispute and you will have the opportunity to include a statement in your file that explains the nature of your dispute to potential creditors.

It can be hard to have your credit information changed and if you are unable to do so, we recommend contacting your provincial consumer department. If you live in Ontario, you will need to contact Ontario Government Services toll-free at 1-800-889-9768 or by email at

Register for a free, no-obligation, and confidential consultation.

Questions About Obtaining Your Credit Report And
How To Interpret It

Call for a free and confidential consultation at


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